At Coventry Street Services Limited, safeguarding your privacy is our top priority. This privacy notice elucidates how we manage your data when you visit our website and informs you about your privacy rights and legal protections. Please review this notice, covering:
- Important Information and Who We Are:
- Purpose of this Privacy Notice
- Controller Information
- Contact Details and Complaints
- Changes to the Notice and Duty to Inform Us of Changes
- The Data We Collect About You:
- Identity Data
- Contact Data
- Financial Data
- Transaction Data
- Technical Data
- Profile Data
- Usage Data
- Marketing and Communications Data
- Special Categories of Personal Data
- How Your Personal Data is Collected:
- Direct Interactions
- Automated Technologies or Interactions
- Third Parties or Publicly Available Sources
- How We Use Your Personal Data:
- Setting You Up as a New Client
- Providing Services and Managing Payments
- Managing Our Relationship with You
- Facilitating Your Participation in Events
- Administering and Protecting Our Business
- Delivering Relevant Website Content and Advertisements
- Data Analytics to Enhance Our Services
- Identifying and Verifying Your Identity
- Making Suggestions and Recommendations
- Sharing Data in Corporate Transactions
- Marketing:
- Promotional Offers
- Opting Out
- Cookies
- Change of Purpose
- Disclosures of Your Personal Data:
- External Third Parties
- International Transfers
- Data Security
- Data Retention
- Your Legal Rights:
- Access to Your Personal Data
- Correction of Your Personal Data
- Erasure of Your Personal Data
- Objecting to the Use of Your Personal Data
- Restriction of Use of Your Personal Data
- Transfer of Your Personal Data
- Non-automated Decisions
- Withdrawing Consent
- External Third Parties:
- Service Providers: These entities act as processors, aiding in service delivery, including IT, system administration, and payment services.
- Professional Advisers: Our business relies on various advisers like IT support, accountants, auditors, insurers, marketing agencies, and website hosts.
- Banks: For financial transactions.
- Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities in the UK, acting as processors or joint controllers, may require reporting of processing activities.
- Business Changes: In the event of selling, transferring, or merging parts of our business or assets, your data may be used by new owners as outlined in our privacy notice.
- Security Assurance: All third parties are bound by agreements to respect the security and lawful use of your data. They process it only for specified purposes in line with our instructions.
- International Transfers:
- Location of Third Parties: Some external parties may be based outside the UK, requiring the transfer of your personal data.
- Ensuring Protection: We ensure a similar level of protection by adhering to adequacy regulations, implementing safeguards, or relying on specific exceptions under relevant data protection law.
- Information and Assistance: Contact us for detailed information on the mechanisms used for transferring your personal data outside the UK.
- Data Security:
- Protective Measures: Coventry Street Services Limited has implemented robust security measures to prevent unauthorized access, loss, or disclosure of your personal data.
- Limited Access: Access to your data is restricted to those with a legitimate business need. Employees, agents, contractors, and third parties are bound by confidentiality obligations.
- Breach Handling: Protocols are in place to address and notify you of any suspected personal data breaches, in accordance with legal requirements.
- Data Retention:
- Purposeful Retention: We retain your personal data only for the time necessary to fulfill the purposes for which it was collected, meeting legal, accounting, or reporting requirements.
- Considerations for Retention: The retention period considers the nature, sensitivity, and amount of data, potential risks, and applicable legal requirements.
- Client Information: Basic client details are retained for six years after they cease to be clients for tax purposes.
- User Control: You can request data deletion in certain circumstances, and anonymized data may be used indefinitely for research or statistical purposes without notice.
- Your Legal Rights:
- Access and Correction: You have the right to access and correct your personal data.
- Erasure and Objection: Request the deletion of your data or object to its processing in certain situations.
- Data Transfer: Obtain your personal data in a machine-readable format.
- Withdrawal of Consent: If we rely on your consent, you can withdraw it at any time.
- How to Exercise Your Rights: Contact our data privacy manager at enquiries@coventrystreet.co.uk, providing sufficient information for identification and specifying the right(s) you wish to exercise.